Refund Policy

Last updated: August 18, 2026  |  Applies to: https://www.adistesa.com

Refund Policy Overview

At Adistesa, we want you to be completely satisfied with your purchase. This Refund Policy outlines the conditions under which we offer refunds for SaaS subscription purchased through https://www.adistesa.com.

By making a purchase from us, you agree to this Refund Policy.

Refund Eligibility

You may request a refund within 7 days of your original purchase date, subject to the following conditions:

  • items must be in their original condition
  • Proof of purchase must be provided
  • The request must be submitted through our official support channel

Non-Refundable Items

The following are generally not eligible for refunds:

  • Items purchased during sales or with discount codes (unless defective)
  • Downloadable digital content once it has been accessed or downloaded
  • Services that have already been fully rendered
  • Subscription fees for periods already used
  • Personalized or custom-made products

Digital Products and Downloads

Due to the nature of digital products, once a digital file has been downloaded or accessed, it is generally non-refundable. However, we will consider refund requests on a case-by-case basis if:

  • The product was misrepresented in its description
  • The product is technically defective and cannot be fixed
  • You have not yet downloaded or accessed the content

Subscription Cancellations

You may cancel your subscription at any time. Upon cancellation:

  • Your access will continue until the end of your current billing period
  • We do not provide prorated refunds for unused subscription time
  • If you cancel within 7 days of your initial purchase, you may be eligible for a full refund

To cancel, please access your account settings or contact us at support@adistesa.com.

How to Request a Refund

To initiate a refund request:

  1. Email us at support@adistesa.com with your order number and reason for the refund
  2. Our team will review your request within 3-5 business days
  3. If approved, refunds will be processed to your original payment method within 5-10 business days

Please note that your bank or credit card company may take additional time to post the refund to your account.

Exchanges

If you received a defective or damaged item, we will replace it at no charge. To request an exchange, please contact us at support@adistesa.com within 7 days of receiving your order with photo evidence of the damage or defect.

Contact Us

If you have questions about this Refund Policy, please contact our support team: